Question 1

How do I do a transfer?

Accepted Answer

The process to send a transfer with Azimo Money Transfer is simple.

Start by picking how you want the receiver to get the money. Then enter their details, the amount you want to send, and pay for the transfer. Payment is done by card, or by bank transfer.

At that point the transfer will be processed and delivered to your receiver.

Question 2

How long will the money take to get to the receiver?

Accepted Answer

Delivery timelines vary according to both the country and delivery method.

To check this in advance, go to the Azimo site and click on “check rate”. You can also click on “new transfer”. Remember that sending on holidays and weekends will increase the delivery time.

Note that the transfer process doesn’t start until you send the payment to Azimo. When using a card, this is instant. With bank transfer, allow up to 4 hours. This applies to British accounts. In the EU, it can take up to 48 hours.

For the quickest transfer time, use your card.

Occasionally your transfer may be delayed when Azimo requests supporting documents. This is a legal requirement and may include proof of identity. Check your email or the app. In most cases, verification does not take more than 2 hours.

Question 3

Can I cancel a transfer?

Accepted Answer

Cancelling an Azimo money transfer is not always possible if the money has arrived in the receiver’s account or to their bank. If you want to request a cancellation in time however, here is the procedure.

First go to the site’s support center and click on “Contact us”.

Enter the details of the cancellation and the transfer ID in your message.

The Azimo team will get back to you after reviewing the details. The cancellation process takes 24 hours to complete if successful, and a refund will be given.

The actual speed of the refund depends on your bank, with the maximum time usually being 5 days. With cards, it can be done in as little as 48 hours, excluding holidays or weekends.

To request a refund with the Azimo app, first locate the transfer.

Then navigate to its status and click on the question mark in the upper right hand corner.

From there you can click on “request cancellation” and follow the instructions.

If you do not see an option to request this, you’ll need to contact customer support.

Question 4

What is the status of my transfer?

Accepted Answer

You will get updates to the email address you registered with. When the transfer has been delivered, Azimo always notifies you right away.

At any time, you can go to the app or Azimo’s homepage. The most recent transfers will appear on the home screen. To get details of a specific transfer, tap it for more information.

Question 5

Why hasn’t the receiver got the money yet even though it says “transfer completed”?

Accepted Answer

This change in status of the transfer means Azimo has transferred the money to the receiver’s bank. In the majority of cases the bank will credit the receiver quickly. Sometimes though it takes up to one business day. In this case your receiver should ask their bank for further info.

In some cases as well, the bank rejects the transfer after the money has been sent. If this happens, it is usually because the sender has entered incorrect details. Azimo will contact you to let you know of the rejection. This can take several business days. It depends on the bank.

You should contact Azimo if it has been 3 business days and the transfer has not been completed.

Question 6

Does Azimo offer any discounts?

Accepted Answer

Azimo offers a student discount.

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