Last updated May 02, 2023
When users register with the Site or to use the Services, we ask that you provide certain personal information such as your name, email address, postal address, billing address, and phone number (“personally identifying information,” or “PII”). We use this information to create and update your account, verify your identity and send you communications about your account or to assist you when you contact customer support.
Remitbee will notify a user if their personal information is used for other purposes. We use your PII in the following ways:
We accept the following methods of payment (“Payment Methods”):
1. eIDVerified by Equifax
eIDverifier Customer ID Verification | Equifax
2. Flinks by Flinks
We use this to verify the existence of a customer’s account with a financial institution and also to reduce NSF’s and fraud risks.
Payments - Financial Data Connectivity - Flinks
Users can easily access, correct, or update their contact information at any time by contacting us at [email protected].We do not charge fees for access to PII.
We will respond to written requests no later than thirty (30) business days after receipt. You have the right to make a complaint to the Privacy Commissioner of Canada, or other applicable provincial privacy commissioners, with respect to this time limit.
In order to protect your privacy, we may request that proof of identification is provided.
We may use your PII to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. Emails may include single-pixel gifs, or web beacons, that allow us to track the success rate of our email campaign. Web beacons may collect information, including when emails are opened, what IP addresses opened our emails, the browser types or email client types that opened our emails, or other information. We may also track when a URL has been opened inside of an email sent by our system.
If you receive marketing email messages from us and wish to opt-out of receiving such messages, then you may simply follow the opt-out procedure specified in such email. All emails sent from the Site have ‘unsubscribe’ links. If you have problems opting out of any list for any reason, please contact us at [email protected].
All PII collected by Remitbee or collected at the Remitbee offices will be stored by Microsoft Azure. Azure is composed of a globally distributed data center infrastructure, supporting thousands of online services and spanning more than 100 highly secure facilities worldwide. The infrastructure is designed to bring applications closer to users around the world, preserving data residency and offering comprehensive compliance and resiliency options for customers. Azure has 52 regions worldwide and is available in 140 countries. To learn more about the specific location where your information may be kept, please refer to Microsoft Azure.
We use appropriate administrative, technical, organizational, and physical security measures to protect our users' and visitors' information and data against accidental or unlawful destruction, loss, and alteration, and unauthorized disclosure and access. We use standard industry practices to protect PII, visitor and user information, including firewalls and SSL encryption.
Unfortunately, no data transmission or storage can be guaranteed to be 100% secure. While protecting your personal information is important to us, we cannot guarantee the security of the information you transmit to us or host with us using our Site or Services.
Do Not Track
Certain web browsers may provide an option by which you may have the browser inform websites or internet services you visit that you do not wish to have PII or user information about your activities tracked by cookies or other persistent identifiers across time and across third party Internet websites, online or cloud computing services, online applications, or mobile applications. These are commonly called “do not track” signals.
Because we want to provide you with a personalized experience on the Service, we do not change our behaviour based on a web browser’s Do Not Track signal.
At our discretion, we will retain all PII and user information that we collect. We retain PII and user information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with the Services you have requested or to comply with applicable legal, tax, or accounting requirements). Personal information shall be retained only for the duration which it is required. Please contact us if you wish us to remove your PII or user information at [email protected].
European Economic Area
For the purposes of the Data Protection Act (‘DPA’) and in-line with the European Union General Data Protection Regulation (the ‘GDPR’), Remitbee, Inc. is your ‘Data Controller’ and is responsible for your personal data.
California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your PII by us to third-parties for the third-parties’ direct marketing purposes. This applies only to their activities within the State of California. To make such a request, please contact us at [email protected].
International Data Transfers
Visitor and user information may be transferred to and processed in, countries other than the country in which they reside. Specifically, the Site and Services are hosted on servers located in Canada, and our third-party service providers and partners may operate around the world. This means that when we collect visitor and user information, such information may be processed in any of these countries.
You have the right to access, correct, update or request deletion of the PII we collect about you. Please send such requests to [email protected]. You have the right to opt-out of the marketing communications we send you at any time.
We will respond to all requests from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
In addition, if you reside in the European Economic Area or Switzerland, you also have the following rights:
The Site is not designed for use by children under the age of 13. We do not intentionally collect the PII of any person under 13 years of age. If you suspect that someone under 13 years of age has provided PII to us, please contact us and we will remove that information from our records.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at [email protected] or in writing at:
ATTN: Privacy Officer
2 Robert Speck Pkwy, Suite 620
Mississauga, Ontario, Canada