Last updated March 08, 2024
At RemitBee, we are committed to protecting your personal information and your right to privacy and we take it very seriously.
Your privacy is important to us. This privacy policy explains the personal data RemitBee Incorporated processes, how RemitBee processes it, and for what purposes. It is in line with U.S, E.U, and Canadian privacy laws such as General Data Protection Regulation, Californian Consumer Privacy Act, the Privacy Act, and the Personal Information Protection and Electronic Documents Act (PIPEDA).This policy should be read together with the Terms of Service for RemitBee products and services. Where there is a conflict, this policy will prevail. This policy applies to all customers and visitors of www.remitbee.com.
This Privacy Policy (“Privacy Policy”) describes how Remitbee, Incorporated, (“Remitbee,” “we,” or “us”) collects and uses the information of visitors to the website and individuals or entities that register to use the products and services (“visitors,” “users,” or “you”) through the Remitbee, Incorporated. website, www.remitbee.com, (the “Site”) and any of its subdomains, mobile applications, and related services (collectively, the “Services”).
By accessing or using any of our Services, you accept and signify your consent to the practices described in this Privacy Policy. If you do not agree with the policies and practices contained in this Privacy Policy, your choice is not to use this Site or the Services in connection with this Site.
When users register with the Site or to use the Services, we ask that you provide certain personal information such as your name, email address, postal address, billing address, and phone number (“personally identifying information,” or “PII”). We use this information to create and update your account, verify your identity and send you communications about your account or to assist you when you contact customer support.
Remitbee will notify a user if their personal information is used for other purposes. We use your PII in the following ways:
We accept the following methods of payment (“Payment Methods”):
You authorize us to debit your Payment Method of all amounts owed to us for your use of our services, including the Transaction Amount and the Service Fee. We are not responsible for fees imposed by your or your Recipient’s financial institutions.
AS THE PAYMENT AMOUNT FOR THE SERVICE IS VARIABLE, YOU WAIVE ANY REQUIREMENT THAT WE GIVE PRE-NOTIFICATION OF ANY PAYMENT AMOUNT, THE DATES ON WHICH THE DEBITS WILL BE PROCESSED, AS WELL AS NOTICE OF ANY FUTURE CHANGES TO THE AMOUNTS OR PAYMENT DATES. You may cancel this authorization at any time by closing your Remitbee account. For more information on your rights to cancel a PAD agreement, you may contact your Financial Institution or visit www.cdnpay.ca. Cancellation of this authorization does not terminate this Agreement or relieve you of any obligation to pay all amounts owing to us by a method of payment satisfactory to us. You have certain recourse rights if any debit does not comply with this Agreement or is not authorized by you. You have the right to receive reimbursement for any debit that is not authorized or is not consistent with this PAD agreement. To obtain more information on your recourse rights, you may contact your Financial Institution or visit www.cdnpay.ca;
These are strictly used for regulatory compliance purposes. For example, eIDVerified by Equifax will not impact the user’s credit rating. It is called a soft check to confirm the identity of the user and also verify that the information provided by the user is correct. By using Remitbee’s service, the customer (you) must adhere to the terms of use of the following third-party services.
eIDverifier Customer ID Verification | Equifax
We use this to verify the existence of a customer’s account with a financial institution and also to reduce NSF’s and fraud risks.
Payments-Financial Data Connectivity-Flinks
We may disclose the information we collect from you, or that you provide, to the following third-parties:
Users can easily access, correct, or update their contact information at any time by contacting us at [email protected]. We do not charge fees for access to PII.
We will respond to written requests no later than thirty (30) business days after receipt. You have the right to make a complaint to the Privacy Commissioner of Canada, or other applicable provincial privacy commissioners, with respect to this time limit.
In order to protect your privacy, we may request that proof of identification is provided.
Users can easily access, correct, or update their contact information at any time by contacting us at [email protected]. We do not charge fees for access to PII.
We will respond to written requests no later than thirty (30) business days after receipt. You have the right to make a complaint to the Privacy Commissioner of Canada, or other applicable provincial privacy commissioners, with respect to this time limit.
In order to protect your privacy, we may request that proof of identification is provided.
All PII collected by Remitbee or collected at the Remitbee offices will be stored by Microsoft Azure. Azure is composed of a globally distributed data center infrastructure, supporting thousands of online services and spanning more than 100 highly secure facilities worldwide. The infrastructure is designed to bring applications closer to users around the world, preserving data residency and offering comprehensive compliance and resiliency options for customers. Azure has 52 regions worldwide and is available in 140 countries. To learn more about the specific location where your information may be kept, please refer to Microsoft Azure
We use appropriate administrative, technical, organizational, and physical security measures to protect our users' and visitors' information and data against accidental or unlawful destruction, loss, and alteration, and unauthorized disclosure and access. We use standard industry practices to protect PII, visitor and user information, including firewalls and SSL encryption.
Unfortunately, no data transmission or storage can be guaranteed to be 100% secure. While protecting your personal information is important to us, we cannot guarantee the security of the information you transmit to us or host with us using our Site or Services.
You have the right to access, correct, update or request deletion of the PII we collect about you.
Please send such requests to [email protected].
You have the right to opt-out of the marketing communications we send you at any time.
We will respond to all requests from individuals wishing to exercise their data protection rights in
accordance with applicable data protection laws.
In addition, if you reside in the European Economic Area or Switzerland, you also have the following rights:
The Site is not designed for use by children under the age of 13. We do not intentionally collect the PII of any person under 13 years of age. If you suspect that someone under 13 years of age has provided PII to us, please contact us and we will remove that information from our records.
We reserve the right to change this Privacy Policy from time to time as necessary to reflect changing legal, regulatory or operational requirements. We will provide notification of the material changes to this Privacy Policy through the Website or email at least thirty (30) business days prior to the change taking effect.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at [email protected] or in writing at:
Remitbee Incorporated
ATTN: Privacy Officer
2 Robert Speck Pkwy, Suite 620
Mississauga, Ontario, Canada L4Z 1H8
Tel: +1647-689-2323