How can we help you?

You can also browse the topics below to find what you are looking for.

Most popular topics

Getting started

Do I need to sign up to send money?

How to get started with Remitbee?

How to send money

What are the fees for sending money online?

How to send your first money transfer with Remitbee?

Verification process and levels

How do I verify my email and phone number?

How can I verify my Remitbee account?

Why do you ask for so much information to verify my account?

Popular questions

Is my information safe with Remitbee?

Remitbee App is not working

How to a apply promo code?

Transfers

How long does it take for my money transfer to arrive?

How can I track my transfer?

How long does it take for a refund to get back to me?

Remitbee Wallet

What is Remitbee Wallet?

How to deposit funds into your wallet?

How to Send a Transfer Using Bill Payments

Brand Related Questions

What is RemitBee?

Why should I trust Remitbee?

How Remitbee makes profit?

Transaction

What does the “Transaction Guarantee Policy” mean?

How do I cancel a transaction?

I have some issues with my transaction

Country Related

Can we use the Remitbee app while we are out of Canada

Do you deliver funds in France, Germany and US?

What countries can I send money to?

Account Related

How do I edit my personal information?

How do I get rewards?

How to change your password

Recipient Related

How will the recipient receive the money?

How do I edit my recipient information?

How to add recipients?

Receiving Method

How do receiving methods work?

Can a recipient have multiple receiving methods?

How to add new receiving method?

Rewards

How do I refer my friends?

How to use your Rewards

SWIFT/IBAN/BANK Code requirements

Which countries require IBAN and SWIFT?

Which countries require SWIFT and Bank Account Number?

Which countries require Bank account number and Bank code?

Basic Quick Start Guides

BASIC: How to send a first transfer

BASIC: How to Install the Remitbee App

BASIC: Sign up for an account

Bank E transfer Instructions

How to set up Remitbee - etransfer with TD bank

How to set up Remitbee Etransfer on RBC

How to add e transfer to CIBC

Need to Contact Us?

Our customer service hours 10:00 a.m. EST - 8 p.m. EST

Email Us

Expected response time: 24 hours

customercare@remitbee.com

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Chat with Us

Expected response time: 10 minutes

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Call Us

Expected response time: 15-20 minutes