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Most popular topics
Getting started
Do I need to sign up to send money?
How to get started with Remitbee?
Other articles
How to send money
What are the fees for sending money online?
How to send your first money transfer with Remitbee?
How can I pay?
What is sending limit?
Other articles
Verification process and levels
How do I verify my email and phone number?
How can I verify my Remitbee account?
Why do you ask for so much information to verify my account?
Which Level of verification should I complete?
Level 3 Verification
Other articles
Popular questions
Remitbee App is not working
How to apply promo code
How to check the Remitbee’s exchange rates
How to change your preferred bank?
How to use Inbox?
How to create escalation through the inbox?
Other articles
Transfers
How long does it take for my money transfer to arrive?
How can I track my transfer?
How long does it take for a refund to get back to me?
Other articles
Remitbee Wallet
What is Remitbee Wallet?
How to deposit funds into your wallet?
Other articles
Brand Related Questions
What is Remitbee?
Why should I trust Remitbee?
How Remitbee makes profit?
How do I contact Remitbee’s customer support?
Other articles
Transaction
What does the “Transaction Guarantee Policy” mean?
How do I cancel a transaction?
I have some issues with my transaction.
Will I get a 100% refund in case of any issues on my transaction?
How to check transaction details?
How to download transaction receipt
Other articles
Country Related
Can we use the Remitbee app in the US, France to send money to Sri Lanka?
Do you deliver funds in France, German and US?
What countries can I send money to?
Other articles
Account Related
How do I edit my personal information?
How to change your password
Forgot your password?
How to edit my account details?
How to create escalation?
How to change notifications settings
Other articles
Recipient Related
How will the recipient receive the money?
How do I edit my recipient information?
How to add recipient?
Other articles
Receiving Method
How do receiving methods work?
Can a recipient have multiple receiving methods?
How to add new receiving method?
How to set up a favourite (default) receiving method?
What is a receiving method?
Change your default receiving method during a regular money transfer
Other articles
Rewards
How do I refer my friends?
How do I get my reward points?
How to use your Rewards
Other articles
Need to Contact Us?
Our customer service hours 10:00 a.m. EST - 8 p.m. EST
Email Us
Expected response time: 24 hours
customercare@remitbee.com
Chat with Us
Expected response time: 10 minutes
Start a chat
Call Us
Expected response time: 15-20 minutes
1-647-689-2323
