What should I do if I forgot to include my email in the e-Transfer message ?

Good news — you don't need to include your email in the message field anymore.

We now recognize your e-Transfer by the email you send it from. As long as that email is added and verified on your RemitBee account, we'll deposit your funds automatically — no matter what you write, or leave blank, in the message field.

If your funds haven't arrived: it may be because you sent from an email that isn't verified on your RemitBee account yet. Add and verify that email, then get in touch so we can release your funds. Add and verify your email.

Before Contacting Support:

• Ensure you have your RemitBee account details ready.
• Note down the Interac reference number from your e-Transfer (e.g., Reference Number: C1AhGhZTqz6s).
• Record the date, time, and amount of the e-Transfer.

Providing these details will help us quickly locate and credit your funds.