What should I do if I forgot to include my email in the e-Transfer message ?
If you forget to mention your email address in the message field of an e-Transfer to RemitBee, don't worry. Here's what you can do:
If the email address associated with your online banking matches the one on your RemitBee account, we'll automatically deposit the funds.
If the email addresses differ, you'll need to contact our customer support for assistance. The fastest way is through the chat feature on the RemitBee website.
Before Contacting Support:
- Ensure you have your RemitBee account details ready.
- Note down the Interac reference number from your e-Transfer (e.g., Reference Number: C1AhGhZTqz6s).
- Record the date, time, and amount of the e-Transfer.
Providing these details will help us quickly locate and credit your funds.
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