What is an escalation?

At Remitbee, we strive to provide excellent service. When issues arise that need special attention, you can use the escalation process to ensure your concerns are addressed promptly.

What is an Escalation?

An escalation allows you to raise a concern with our customer support team, ensuring it receives dedicated attention. All related messages and agent responses will be linked to the escalation, keeping everything organized.

How to Raise an Escalation

You can raise an escalation in two ways:

1. Contact Customer Support:

   • Reach out via phone, email, or chat.

   • Request to escalate your issue and provide relevant details.

2. From Your Account:

   • Log in to your Remitbee account.

   • Navigate to the “Inbox” section from the menu

   • Follow the prompts to raise an escalation.

Managing Your Escalation

• View Agent Responses: All agent responses will be linked to the escalation for easy tracking.

• Send Your Messages: Communicate directly through the escalation to keep all information centralized.

Once satisfied, the escalation will be closed. If further concerns arise, you can always contact our support team.