My escalation status is "In Progress" for a long time. What should I do?
When you raise an escalation with RemitBee, our customer support team will review your problem and respond within 24 hours. The time required to resolve an escalation can vary from a few minutes to several business days, depending on the nature of the issue.
What to expect
Initial Review:
- Our team will review your case and contact you with more information related to your problem.
- We will also provide an approximate timeline for the resolution.
In Progress Status:
- If your escalation is still marked as "In Progress" and it is within the provided timeline, please wait until we resolve it.
- If the timeline has been exceeded, you can send us a message through the escalation inbox or contact us through other customer support channels.
We strive to resolve all escalations as quickly and efficiently as possible. Thank you for your patience and understanding.