How long does it take to resolve an escalation?

At RemitBee, we strive to provide excellent and timely customer support to all our users. Our team will review and respond to all escalations within 24 hours of opening.

Resolution timeline

The actual time needed to resolve an escalation can vary:

• Minor problems: Issues that RemitBee can control on our end are typically resolved quickly.

• External factors: If we need to reach out to our overseas partners or other institutions, the resolution might take longer. Holidays or weekends in the destination country can also cause delays.

What to expect

After reviewing your escalation, our team will provide you with more details and an estimated timeline for resolution. We always do our best to handle your escalation efficiently and swiftly.

If you have any further questions or need additional assistance, please contact our customer support.