Having problems with your transaction ?
If you are facing issues with your transaction, this guide will help you identify the problem and resolve it efficiently.
Common issues and solutions
Incorrect recipient details:
Verify information: Ensure all recipient details, especially bank information, are accurate.
Before processing: If you spot a mistake and the transaction hasn't been processed yet, contact our customer support to correct it.
After processing: If the transaction has already been processed and failed due to incorrect details, you can edit the details and re-process the transaction on the Transaction Details page.
Transaction status: "Contact Us":
- Action needed: This status indicates various potential issues. Contact our customer support for a detailed investigation.
Transaction status: "Failed":
Refund process: Funds will be returned to your original payment method or to your RemitBee Balance if you used EFT, e-Transfer, or Bill payment.
Next steps: Double-check all recipient details and initiate a new transaction.
Transaction status: "Completed" but funds not received:
Allow extra time: Some banks may take an additional 1-2 business days to reflect the funds.
Further action: If it has been longer than that, initiate an escalation or contact customer support. Have a copy of the recipient's bank statement for the same period as the transaction to assist in the investigation.
If you need additional support, our customer service team is here to help. Please reach out to us for further assistance.