Why do you ask for so much information to verify my account?

To better protect our customers and comply with Canadian Law, we must collect and verify your identification. Your ID, email address, and phone number must be verified before processing your transactions because we follow the Canadian and international security guidelines. The FINTRAC Canada regulations can be found here.

Purpose of Detailed Verification

• Prevent fraud: By verifying your information, we help ensure that your money is not being used in a fraudulent manner.

• Secure transactions: Our aim is to safeguard the financial assets of all our customers. Verification plays a key role in achieving this.

• Regulatory compliance: Following FINTRAC Canada's regulations is not just about compliance; it's about maintaining a trustful environment for all our users.

Our commitment to your privacy

We understand concerns about personal information security. That's why protecting your data is our top priority. All information you provide is secured and treated with the utmost care, in strict accordance with our privacy policy.