I lost the access to my email address or phone number, what should I do?

Lost access to my email address or phone number

If you have lost access to the email address or phone number associated with your RemitBee account, don't worry, we are here to help. Simply reach out to our customer support, and we'll help you update your account with a new email address or phone number.

Before reaching out, please have the following information prepared:

• Your old email address/phone number or RemitBee account number.

• Your government-issued ID to confirm your identity.

Our team will guide you through the process and ensure your account is updated securely.