Paysend Money Transfer Review

Exchange rates, Payment methods, How to, Transfer fees and much more

Trademark Disclaimer : Paysend* is a trademark of Paysend Group, Paysend plc with whom Remitbee Incorporated (“We,” “Us,” “Our”) has no direct or indirect association in marketing, sales or customer service. Indeed, the enclosed contents are provided only for information and comparison purposes. We further state that all third-party products, services, company names and logos remain the property of their respective holders. Use of them here in this article does not imply any affiliation with or endorsement by them.

Paysend Review

Paysend claims that it can be used to transfer money online to over 90 countries around the world for only £1, $2 or €1.50. It is an international fintech company that serves over 1 million people in over 80 countries.

Since it was founded in Scotland in 2017, the company has grown its offering of consumer-friendly financial products. Paysend has a digital wallet service, as well as international transfers through cards and bank accounts. In addition to individuals, it serves businesses who make transfers to and from different currencies.

Keep reading to find out everything you need to know about Paysend international money transfers.

Payment Methods Available With Paysend

In order to send a transfer with Paysend, you must use a credit or debit card. You can pay for the transfer either on Paysend’s website or its app. Using a card ensures that the funds are available more quickly and your transfer is sent sooner.

How Much I Can Transfer With Paysend?

Paysend initially allows users to send a certain amount every six months. Depending on your currency this is $1,000, €1,000 or £800. You can send more if you provide verification documents to Paysend.

To find out what you may need to provide, see verification details below. The documents are usually processed in a maximum of 3 days.

Paysend Transfer Fees

Paysend’s transfer fees are fixed, which is good news for those wanting to know fees upfront. There are different fees according to where you are sending from. If you use the transfer option on their website, fees are shown upfront. This way there are no surprises later on.

As an example, if you send money from these locations here’s what you’ll pay:

  • Sending with Paysend from Canada: $3.00
  • Sending with Paysend from United States: $2.00
  • Sending with Paysend from the United Kingdom: £1.00
  • Sending with Paysend from Europe: €1.50

Pros And Cons Of Using Paysend


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    Large number of receiving countries available - up to 84 worldwide

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    Many payout methods including bank accounts and cards

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    Fixed fees so senders know pricing upfront

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    Excellent customer support available 24 hours a day 7 days a week

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    High level of payment security and regulated by government financial bodies

  • Cons

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    Countries you can send money from are limited, mainly Canada, the US and Europe

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    The verification process can take a long time, so not convenient

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    Not transparent on exchange rates

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    Transfers are sometimes delayed if verification does not go through

  • How Does Paysend Work?

    Sending money with Paysend step by step:

    1. First, sign up for an account. Enter a strong password and your phone number. Make sure this is a mobile number you can access. Enter your personal details including:
      • Country and city of residence
      • Valid address with street house number
      • Name as it appears on your card and identification
      • Email address
      You will receive a 5 digit security code from Paysend to validate your phone number. Enter the code into their site.
    2. Now you may enter the details to start your first transfer.
      • Include the amount you wish to send OR
      • The amount that you want the beneficiary to receive.
      The fees, exchange rate, and delivery time will be displayed.
    3. Enter the details of the beneficiary. This includes how they will receive the money. Receiving options are detailed below. You will need their full name as well.
    4. Enter payment details including your credit/debit card number and its expiry date. Your card information will be saved for future transfers. You will also need to enter your address again, including the street and house number as well as city.
    5. If you are happy with the transfer, click send. You will receive a verification code on your phone. Enter the code and the transfer will be verified after you click confirm.
    6. Paysend will send the money to your beneficiary in the delivery time that was displayed. If you want to check on a transfer, your previous transactions are displayed in Paysend’s history tab.
    Receiving methods

    Wondering how to receive money with Paysend? There are several methods a beneficiary can take advantage of.

    • Card payments

      The card payment option is an easy and convenient one for beneficiaries. The funds are available on the receiver’s card. They can then take cash from an ATM or use it to purchase items right away.

    • Bank account

      The second option is sending to a beneficiary’s bank account. This works for both business and personal peer-to-peer payments. SEPA is also available for European bank accounts.

    • Paysend Link

      The Paysend Link option is one that makes sending money as easy as entering a phone number. The beneficiary will see the transfer on their phone. They then have the choice of how to get the money. They can withdraw it to a bank account or a Visa, MasterCard, or UnionPay card


    As stated above, verification is a part of the Paysend process. You will need to provide certain information to the company, especially when sending higher amounts. This includes certain documents and your identification.

    So, how to verify with Paysend so you can send money transfers?

    First, send in your documents.

    Both identification and proof of address can be sent by email to [email protected]. You can also upload the documents to the website. The address is

    Documents Paysend accepts for verification

    Include one from each of the list below:

    1. To verify personal details:
      • National ID card
      • Driving license
      • Passport
      • Residence permit with an international passport
    2. To verify address:
      • Bank or credit card statement
      • Tax notice
      • Property ownership proof or lease
      • Pension document with address
      • Utility bill
      • Driving license
    Paysend accepts utility bills and statements that are no older than three months. Note that you cannot use a driving license for both ID and address verification.

    How long does Paysend take to verify?

    Paysend claims that verifying identity only takes a few minutes. When you send in further documents it is normally a few hours and up to a maximum of 3 days before approval. If you have pending transfers, they will be processed once your documents are validated.

    Other Money Transfer Providers

    Paysend Exchange Rates

    Paysend says that its exchange rates are as close to the mid-market rate as possible. This rate is the one used among banks when converting currencies. It is also the rate you’ll see if you check online. However, this rate is for large amounts and is only used among the banks themselves.

    Paysend is not transparent regarding how close to the mid-market rate they are. It is best to check the exchange rate for your specific transaction using their website.

    How Does Paysend Make Money?

    Like many international money transfer services, Paysend makes money on their currency conversion. They apply a “spread”.

    The mid-market rate or interbank rate is what banks use. Like banks, Paysend and other companies provide an international money transfer service. They add a margin to the mid-market exchange rate. In some cases it can be as high as 4 percent. This is why the rate that you see is normally not the rate you get when sending money abroad.

    Platforms Where Paysend Is Available

    Paysend is available one as well as their own mobile app. It is free to download and is available for both Android and Apple phones. The ratings for both the iOS and Google Play versions of the app are good.

    You can use the app for several things. It allows you to sign up for an account, check a transfer’s status, and even compare exchange rates.

    Is Paysend Secure?

    Choosing an online service to send money can be difficult. It’s hard to know who to trust. You can be confident however that Paysend is secure. It is trusted both by the industry and consumers.

    In the United Kingdom, the company is regulated by the Financial Conduct Authority (FCA) under reference number 900004. This means it is authorised to remit cash and issue payment instruments. In Canada, Paysend received a money service business (MSB) license in 2019.

    Credit card companies also hold Paysend in high regard. Paysend has been given the Paytech Best Cards Initiative award in 2018. They use both Visa and Mastercard’s advanced cross border transfer tech.

    In addition to all this, Paysend has superior security so your information is secure. They have the payment card Industry Level 1 standard. It’s the highest level available for companies of its type.

    With Paysend You Can Send Money From The Following Countries

    There are almost 50 countries where you can send money from using Paysend. Check their website for the most current list..


    Paysend Allows You To Transfer Money To The Following Countries

    Paysend is constantly expanding and moving to new countries and currencies. There are 90 countries where you can receive money as of the time of this article..


    Paysend Money Transfer Customer Reviews

    Paysend’s customers leave them glowing reviews and they are rated 4.8 out of 5 on TrustPilot.

    Among the things customers like are the responsive customer support. They also enjoy having a clear cut transfer fee. The negative comments are mostly regarding third party fees. These include fees from credit card issuers or banks.

    Alternatives To Paysend Money Transfers


    If you’re looking for an alternative to Paysend you may first have considered a bank. They are traditional and seen as secure.

    However, it is most often the case that sending international money transfers with a bank is the most expensive option. Your recipient also needs to have a bank account. Additionally, bank transfers can be time consuming. This includes both the time it takes for the transfer to arrive, and any time you have to spend going to a branch.


    Other Money Transfer Services

    Services such as MoneyGram, Ria, or Western Union could be another Paysend alternative. They have many branches, often in very convenient locations. However when it comes to fees and exchange rates they are a very expensive option. In this sense they are almost as bad as using a bank.

    However, they usually have very fast sending options. Your beneficiary also probably has a branch close to them.



    The service Transferwise is the better option for many online money transfers. It’s main claim to fame is that it uses the mid-market exchange rate. In fact, in order to keep an eye on the rate it offers a tool called the rate alert tracker. Recipients don’t need to have a Transferwise account. Its transfer fees are low and transparent. However, while the fees are low, it does not charge flat fees like Paysend. It is also not available in all countries and doesn’t offer card payouts.



    Remitbee is a well-reviewed online money transfer service. It allows sending to over 45 countries at a competitive exchange rate and fee. The pickup options are flexible, and include cash pickup, delivery, bank account or mobile wallet. However, the service is only available for senders in Canada.


    Paysend Frequently Asked Questions

    Paysend is regulated by the British Financial Conduct Authority. It is also trusted by a large number of payment card providers. These include Visa and Mastercard. The company has received investment from outside sources, which shows there is confidence in their operations.

    Paysend has a fixed fee system for its transfers. You always know before sending what the fees will be. For example, sending from Canada will always cost $3.00. Senders from Europe will pay €1.50. However, be aware that the exchange rates that Paysend uses change. It's best before sending to model the amount you want to send and see what it will cost.

    In order to end with Paysend you will need a credit or debit card. You will also need a mobile phone. This is because part of the sending process involves receiving security codes on your phone.

    Paysend does not offer this service at present. You must pay for your transfer by card.

    The time it takes is dependent on the delivery method chosen. The fastest method is if your receiver chooses to get the money on their card. A transfer to a bank account, however, takes a few days.

    How To Contact Paysend?

    Paysend has two main contact methods. These are:

    • Online live chat
    • Emailing them through a form on their site

    The support team speaks 12 languages including Polish, Russian, Chinese, Turkish and English.

    History Of Paysend

    Paysend has been operating since 2017. The goal of the company was to revolutionise people’s everyday financial management. They were a team of banking and payment experts looking for an alternative to banks.

    Since then, they have grown to support more than 1.6 million transactions monthly. In addition to their services for individuals, they provide business solutions too. These include payment services for over 25,000 online merchants.

    One of their major innovations was the global card to card payment system. This has a reach of 12 billion cards including Visa, Mastercard, and UnionPay in China.

    Paysend Link was also launched as a quick and easy text messaging money transfer service.

    Paysend In A Nutshell

    There are so many options when it comes to sending money online. Hopefully this review has helped you decide which service may be right for you. If you are still undecided about Paysend, read some of our other reviews, such as the Remitly money transfer review.

    Try Remitbee today and get a 15$ bonus for your first transfer!

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