How to create escalation?

Accessing and managing your Inbox within RemitBee's platform allows for direct communication and issue resolution. Here's a simplified guide on how to create an escalation:

Accessing Your Inbox

1. Go to to Account:

   • For mobile: Start by tapping on the Account button located in the bottom menu.
   • For Desktop: Click on the Account tab located at the top right corner of your Dashboard screen. Look for your name and a drop-down arrow to easily locate it.

2. Open Inbox: From the secondary menu that appears, click on the “Inbox” tab to access your messages.

Creating an escalation

1. Initiate escalation: Inside your Inbox, click on the “Create escalation” button.

2. Describe your issue: Select the type of issue and detail the problem you're facing, then click “Continue”.

3. Provide Details: Follow the instructions to select the transfer you are facing problems with, leave a message for clarity, or attach any necessary documents.

4. Submit Escalation: Once all required information is filled in, you'll see the “Create escalation” button. Click it to officially create your escalation.

After creating an escalation

• Confirmation: You'll be taken to a screen displaying your escalation details and the estimated response time.

• Notifications: RemitBee will keep you updated via email and app notifications on any progress or resolution regarding your issue.

This process ensures that your concerns are addressed efficiently, maintaining a clear line of communication between you and RemitBee's support team.