If you face any issue using Remitbee services, you can create an escalation, and our Support Team will help you to resolve it. There are a few ways to create an escalation.
Main one – is through your Inbox. To do that, follow steps described in this help article (link to the How to create escalation through the inbox).
The other way to create an escalation is directly from the screen where you had a problem.
For example, you had a problem with your last transaction.
Step 1. Go to the “Transaction” page and click the “View details” button beside the transaction you have a problem with.
Step 2. You should see a Transaction Details screen. Scroll all the way to the bottom where you should see “Need help?” link.
Step 3. Click on it and follow all the instructions. Once you’re done, a new escalation will be created.
You can see all the details, latest updates and manage your escalations from your Inbox (link to the Inbox article).