Can I receive a refund if the mobile top-up is unsuccessful?

If a mobile top-up is unsuccessful, you will not be charged for the transaction. However, it's important to ensure that you input accurate recipient information, including the mobile number and associated details, to avoid any issues. Please be aware that we are unable to refund top-ups that have been successfully issued to the wrong accounts, so double-checking the recipient details is essential to ensure a smooth and successful mobile top-up experience.