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How long does it take for a refund to get back to me?

Once a refund is requested we will confirm the refund within 1-2 business days.

Once it is confirmed, if you paid with Interac or VISA Debit the money will be returned 1-2 business days after the refund has been issued.

Wallet refunds will reflect your balance immediately at which point you can restart a new transaction or withdraw it into your bank account.

The whole refund process can take between 2 - 4 business days.