To access your inbox, click on the Account tab on the top right corner of your Dashboard screen. You’ll easily notice it, since it has your name and drop-down arrow.
Secondary menu should open, and you need to click on the “Inbox” tab.
Inside your Inbox, you should see a blue “Create escalation” button on the top right corner. Click on it to start a process.
On the next screen you need to select the type of your issue and problem you faced and click “Continue”.
After that, follow the instructions. For example, select a transfer you had a problem with, leave a message or attach the required document.
As soon as you provide all the required information, you should see the “Create escalation” button. Click on it to create an escalation.
On the next screen you will see all your escalation details and approximate response date.
We will notify you through the email and app notifications as soon as there will be an update regarding your issue.