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How to create escalation through the inbox?

  1. To access your inbox, click on the Account tab on the top right corner of your Dashboard screen. You’ll easily notice it since it has your name and a drop-down arrow.

The secondary menu should open, and you need to click on the “Inbox” tab.

inbox escaltion 1

Inside your Inbox, you should see a blue “Create escalation” button on the top right corner. Click on it to start a process.

inbox escalation 2

On the next screen, you need to select the type of issue and problem you faced and click “Continue”.

After that, follow the instructions. For example, select a transfer you had a problem with, leave a message or attach the required document.

As soon as you provide all the required information, you should see the “Create escalation” button. Click on it to create an escalation.

On the next screen, you will see all your escalation details and approximate response date.

We will notify you through email and app notifications as soon as there will be an update regarding your issue.