The rapid spread of COVID-19 has created a lot of change, fear and uncertainty over the last few weeks, and we hope all of you and your loved ones are healthy and safe. Our Remitbee team wanted to reach out during this difficult time and assure you that our customers are our top priority next to helping to slow the spread of the pandemic.
Remitbee is committed to meeting your money transfer needs as the situation develops.
All of our team members were able to begin working from home at the start of the pandemic with little to no disruption in our day to day operations. The safety of our employees and community is important to us.
We are doing everything we can to flatten the curve of the coronavirus so that the Canadian government can keep up with the spread. Since our company is primarily run online, our business has not been affected by this transition. We plan to remain open to assist with your online money transfers no matter what happens.
Experts have identified that the COVID-19 virus primarily spreads through the air, and being within 6 feet of someone who is infected is enough to contract it. The virus can also take 1-14 days to present symptoms, so you may be infected and contagious for up to two weeks without showing any signs.
This is why social distancing is vitally important at these early stages of the breakout. Remitbee is ideally suited to social distancing since it allows you to send funds from the safety of your home. You can also call or message Remitbee support from your cell phone or computer.
We will do our best to ensure that money transfers through Remitbee continue to be secure and fast. If something happens to interrupt our service, we will let you know.
There may be closures, short hours or service interruptions with individual banks or branches around the globe that are beyond our control. We will inform you as soon as possible if this happens.
This epidemic is unprecedented. Health care systems are being tested, family and friends are being kept apart, and many are struggling financially because of the closures.
The next few months are likely to bring even more changes. We know how important staying connected with loved ones is, on a social level but also on a financial level for many of our customers.
We want to assure you once again that your health, safety and financial security is important to us.
If you have questions about our service or need support, you can reach us in one of the following ways.
Twitter: Our official Twitter account
Facebook: Our official Facebook page
At the moment, our business hours remain the same - 10 a.m. to 8 p.m. EST
Thank you for trusting us with your money transfers and we will update you further as the situation continues.
For now, make sure to wash your hands for at least 20 seconds, practice proper social distancing and work together to flatten the curve.
Your Remitbee team